Florida county launches ASAP Service

OSCEOLA COUNTY, Fla. — Osceola County, located within the Orlando metropolitan area, has announced that it is now live with Automated Secure Alarm Protocol (ASAP) Service, a technology that automates alarm notifications and significantly reduces the burden on 911 telecommunicators in the county’s emergency communications center (ECC).

In 2025, the ECC handled more than 12,000 alarm notifications. Post implementation of ASAP, the center is expected to save telecommunicators between 33 and 133 hours each month.

“Our agency decided to implement ASAP Service to reduce the volume of alarm-related calls that must be handled manually by our telecommunicators,” said Christopher A. Blackmon, Osceola County sheriff. “Shifting alarm notifications to an automated system enables our telecommunicators to dedicate more of their time and attention to higher-priority emergency calls, ultimately improving overall operational efficiency and enhancing public safety within our community,” Blackmon said.

Mission Critical Partners (MCP) led the implementation effort, working closely with Osceola County to achieve deployment. Implementation was completed in partnership with Motorola, which has embedded the capability into the county's computer-aided dispatch (CAD) system.

ASAP was developed by The Monitoring Association (TMA) to automatically and digitally deliver alarm notifications to an ECC’s CAD system, eliminating voice calls, minimizing transcription errors, and significantly reducing response times for police, fire/rescue, and emergency medical units.