Tag: Emergency Communications Center (ECC)
Per Mar Security Services renews TMA Five Diamond status
May 5, 2026SSN Staff
DAVENPORT, Iowa—Per Mar Security has announced that it is renewing its prestigious TMA Five Diamond Monitoring Center designation.
This designation is granted annually by The Monitoring Association (TMA) to monitoring centers that satisfy all the requirements of the five points of excellence:
Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified through TMA's rigorous training and testing program focused on industry...
Oklahoma City turns to ASAP Service to speed emergency response
April 28, 2026SSN Staff
OKLAHOMA CITY—Oklahoma City Police Department 911 Communications announced that it has gone live with ASAP Service, a standards-based solution developed by The Monitoring Association (TMA).
ASAP Service automatically and digitally delivers prioritized alarm notifications to the computer-aided dispatch (CAD) systems used by emergency communications centers (ECCs) across the country. The expected results of this initiative are faster, better-informed emergency response, fewer...
Florida county launches ASAP Service
January 20, 2026SSN Staff
OSCEOLA COUNTY, Fla. — Osceola County, located within the Orlando metropolitan area, has announced that it is now live with Automated Secure Alarm Protocol (ASAP) Service, a technology that automates alarm notifications and significantly reduces the burden on 911 telecommunicators in the county’s emergency communications center (ECC).
In 2025, the ECC handled more than 12,000 alarm notifications. Post implementation of ASAP, the center is expected to save telecommunicators between...
CSA Monitoring launches new 911 center product
December 8, 2025SSN Staff
LANSING, Mich. — CSA Monitoring has launched a new product that allows alarm dispatching companies to send emergency dispatches directly to Emergency Communication Centers (ECCs).
In the past, the burglary and fire alarm industry relied on phone calls, requiring operators to verbally communicate the emergency, address, and other details to 911 dispatchers. This new direct connection implemented by CSA reduces response time and significantly increases the accuracy of the data received by...
Guardian Protection’s monitoring centers attain ANSI/TMA AVS-01 certification
November 14, 2025SSN Staff
WARRENDALE, Pa.—Guardian Protection has announced that its 24-hour monitoring centers have attained ANSI/TMA AVS-01 certification, a standard introduced in 2023 and currently held by fewer than 10 security monitoring centers in the U.S.
AVS-01 is a standardized scoring metric used to report unauthorized human activity - such as a burglary detected by an alarm system - to an emergency response agency. The scoring provides greater situational awareness to first responders and can be impactful...
Northborough Police Dept. becomes first in Massachusetts to go live with ASAP
November 6, 2025SSN Staff
NORTHBOROUGH, Mass.—The Northborough Police Department (NPD) has become the first law enforcement agency in Massachusetts to go live with the Automated Secure Alarm Protocol (ASAP) Service, which automates the exchange of alarm information between alarm monitoring companies and emergency communications centers (ECCs).
NPD deployed ASAP View, a web-based solution that enables faster, more accurate alarm delivery directly to emergency communications personnel. For Northborough, ASAP View provided...
Hennepin County Sheriff’s Office launches ASAP Service
October 22, 2025SSN Staff
HENNEPIN COUNTY, Minn.—The Hennepin County Sheriff’s Office (HCSO) has announced that it has launched ASAP (Automated Secure Alarm Protocol) Service, a digital alarm service that automates the exchange of alarm information between alarm monitoring companies and emergency communications centers (ECCs).
The service marks a significant milestone in HCSO’s ongoing efforts to enhance public safety operations and support its emergency communications staff.
By automating alarm...
RapidSOS says Harmony ‘not generic AI’
June 13, 2025Ken Showers
NEW YORK — RapidSOS announced a new agreement with Global Medical Response (GMR) during its 2025 innovation day to accelerate air ambulance requests with RapidSOS UNITE.
The company touted the expansion of the product as a transformation in how Emergency Communication Centers (ECCs) request air medical support. In a live streamed video event, the company praised the virtues of its AI-powered support platform Unite and its Harmony copilot feature which CEO Michael Martin described...
Brinks Home reaches ‘standardized framework’
March 31, 2025Ken Showers
DALLAS – Brinks Home announced that its monitoring centers have earned UL certification for Alarm Validation Scoring (AVS-01), giving them the ability to provide Emergency Communications Centers with clearer information.
Designed by The Monitoring Association, the AVS-01 is a framework for alarm validation scoring that provides ECCs with the information needed to accurately assess the severity of an alarm and pass that information to the appropriate authorities before they arrive on-site.
“The...
Brinks Home achieves certification for AVS-01
March 25, 2025SSN Staff
DALLAS—Home security and alarm monitoring company Brinks Home has announced that its monitoring centers have earned UL certification for Alarm Validation Scoring (AVS-01).
With only a handful of certified companies, it marks a significant advancement in alarm verification practices, and through Brinks Home’s achievement, the certification reinforces the company’s commitment to improving emergency response and reducing false alarms.
The AVS-01 certification comes at a time...