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Tag: JD Power


Monitoring Matters

The importance of customer satisfaction and how to increase it

October 30, 2019Ginger Hill, Managing Editor

Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer satisfaction as it pertains to the security industry. The study, based on responses from 5,289 customers, fielded during July and August of 2019, measured customer satisfaction with home security based on the following: billing and payment; customer service; price; professional monitoring; purchase and installation;...

ADT, Brinks Home Security, customer experience, customer relationships, customer satisfaction, DIY security systems, home security, JD Power, Ring Alarm, SimpliSafe


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