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Tag: DIY security systems


Suppliers

Cove and RapidSOS partnership benefits home security industry

July 9, 2020SSN Staff

NEW YORK, NY—Utah-based, DIY security company, Cove, offering premium home security and now certified as RapidSOS Ready, is capable of sending life-saving, home-security data directly to 911 centers to empower the fastest, most effective emergency response, as opposed to verbally relaying all critical information from the monitoring center to 911 centers. Noted in the announcement, according to 911 dispatchers this could save three to four minutes in the emergency response process and eliminate...

Cove, DIY, DIY security systems, DIY systems, fire and life safety, first responders, RapidSOS, Residential Security


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General News

Parks Associates announces CONNECTIONS Community

June 11, 2020SSN Staff

DALLAS—International research firm, Parks Associates, announced the launch of an online conference and networking experience, November 10-12, focused on the connected home and IoT industries. The research firm will host six webinars on key topics, sharing latest consumer data and insights, culminating in a three-day, virtual conference that will bring industry leaders together to network and discuss the growing smart home market. The firm’s latest research predicts by 2024, total annual revenue...

AI, Alarm Monitoring Services, alarm.com, CONNECTIONS, Coronavirus, COVID, COVID-19, DIY, DIY security systems, Elizabeth Parks


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Monitoring

RoomMe introduces event-driven, on-demand occupancy reporting

June 9, 2020SSN Staff

TEL AVIV, Israel—Intellithings, creator of RoomMe, a patented intelligent room presence monitoring system highlighted on page 20 of Security Systems News’ May 2020 Product Spotlight section, recently announced support for IFTTT, including an action that provides users with trigger-driven occupancy reports. This update is available on the RoomMe app and is compatible with IFTTT-connected alarm and security systems. Leveraging patented Presence Sensing Technology (PST), RoomMe leverages...

Amazon Alexa, Apple Siri, DIY security systems, DIY systems, Google Assistant, IFTTT, Intellithings, RoomMe, Z-Wave, Zigbee


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Monitoring Matters

The importance of customer satisfaction and how to increase it

October 30, 2019Ginger Hill, Managing Editor

Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer satisfaction as it pertains to the security industry. The study, based on responses from 5,289 customers, fielded during July and August of 2019, measured customer satisfaction with home security based on the following: billing and payment; customer service; price; professional monitoring; purchase and installation;...

ADT, Brinks Home Security, customer experience, customer relationships, customer satisfaction, DIY security systems, home security, JD Power, Ring Alarm, SimpliSafe


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