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Tag: customer experience

Monitoring Matters

The importance of customer satisfaction and how to increase it

October 30, 2019Ginger Hill

Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer satisfaction as it pertains to the security industry. The study, based on responses from 5,289 customers, fielded during July and August of 2019, measured customer satisfaction with home security based on the following: billing and payment; customer service; price; professional monitoring; purchase and...

ADT, customer experience, customer relationships, customer satisfaction, DIY security systems, home security, JD Power, Ring Alarm, SimpliSafe

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Bob Appleby named vice president and general manager of ADI North America

August 14, 2019Ginger Hill

AUSTIN, Texas—Bob Appleby recently joined Resideo Technologies' ADI Global Distribution business as vice president and general manager of ADI North America to oversee business operations across the United States, Canada and Puerto Rico, and help the company deliver on financial commitments, modernize operations and continue to reinforce its commitment to customer service excellence. Appleby is based out of Melville, N.Y. and reports directly to Rob Aarnes, president, ADI Global Distribution....

ADI Global Distribution, Bob Appleby, customer experience, leadership, Resideo, Rob Aarnes

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Monitoring Matters


April 3, 2019Ginger Hill

Confession: When I was a kid, I ate way too many cheeseburger Happy Meals and played countless hours with Ronald McDonald, that purple lad, Grimace, and the mysterious masked Hamburglar on the old-school playground of yesteryear at McDonalds. This trip down memory lane leads me to what “Mickey D's,” as I affectionally call the fast-food restaurant, is super-sizing on today — machine learning via the acquisition of Dynamic Yield, a Tel Aviv startup that provides algorithmically...

big data, Big Mac, customer experience, Digital Yield, geofencing, McDonald's, Ronald McDonald

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