Tag: Ring Alarm

SANTA MONICA, Calif. – Coinciding with a shift in the leadership at Ring, new customers can expect to pay a subscription for features previously offered with their Ring Alarm devices. The company issued an email to owners and provided a support center article recently that details the change and what features will be affected by the new decision. Specifically listed changes include arming and disarming digitally which has changed to require non-subscribers to use the Ring Keypad at home,...

SCOTTSDALE, Ariz. —SmartRent, a smart home automation platform for property managers, builders, buyers, and residents, announced a first-of-its kind collaboration with Ring, a leader in home security. The collaboration is part of SmartRent's Alloy SmartHome brand, which focuses on home builders and developers. Ring Alarm now integrates with Alloy SmartHome's self-guided tour technology, which helps homeowners and property managers easily manage self-guided tours by...

Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer satisfaction as it pertains to the security industry. The study, based on responses from 5,289 customers, fielded during July and August of 2019, measured customer satisfaction with home security based on the following: billing and payment; customer service; price; professional monitoring; purchase and...