Tag: SimpliSafe
SimpliSafe launches 24/7 live guard protection feature
June 27, 2023SSN Staff
BOSTON – Smart home security system company SimpliSafe has announced the release of its 24/7 live guard protection service, enabled by the company's new Smart Alarm Wireless Indoor Security Camera.
The camera uses the service to provide voiced intervention, allowing agents to help prevent crime in real time and speak to intruders during incidents. SimpliSafe describes the service as an evolution from passively connecting first responders to emergencies to proactively intervening.
"Police...
40 under 40: Veronica Moturi, senior vice president of customer experience, Brinks Home
June 21, 2023Cory Harris, Editor
YARMOUTH, Maine—Veronica Moturi, 36, is the senior vice president of customer experience at Brinks Home, one of the largest smart home security providers in the U.S., based out of Dallas. Find out what inspired her to pursue a career in the security industry, what being a "40 under 40" winner means to her, what appeals to her about the security industry, and more.
SSN: Describe your roles, duties, and tenure at your current job.
MOTURI: I started as a customer service...
Narowski, Raisch named co-chairs of TMA’s Technology Committee
May 10, 2023SSN Staff
MCLEAN, Va.—The Monitoring Association (TMA) has announced the recent appointment of Matt Narowski, vice president of operations, Security Central, and Rob Raisch, chief architect and team lead, monitoring integration, SimpliSafe, Inc., to the volunteer position of co-chairs for its Technology Committee.
Narowski and Raisch succeed longtime Technology Committee Chairs Steve Butkovich, CPI Security, and Sascha Kylau, OneTel Security, both of whom are moving into new...
SimpliSafe beta tests new program with 24/7 live guard protection
February 2, 2023SSN Staff
BOSTON – SimpliSafe has announced that a select number of its qualifying customers are eligible to participate in a beta test of its 24/7 live guard feature.
24/7 live guard protection is described as a revolutionary professional monitoring innovation that allows monitoring agents to help prevent crime in real time, by allowing them to see and speak to intruders during an alarm event according to the company. The feature is possible thanks to the SimpliSafe Smart Alarm Wireless Indoor Security...
SimpliSafe honors home defenders with LTD signage for National Dog Day
August 17, 2022Ken Showers, Managing Editor
BOSTON – Home security system maker SimpliSafe is offering up a selection of unique yard signs honoring Home Security’s original protector.
August 26 was National Dog Day, and SimpliSafe has six unique limited edition yard signs that celebrate dogs as home protectors and are available free of purchase at SimpliSafe.com/DogDay while supplies last.
"As the experts in home protection, we uniquely know what it takes to protect our customers and the lives they've built," said...
SimpliSafe, Farmers Insurance join forces for smart home protection
April 6, 2021SSN Staff
BOSTON— SimpliSafe, a maker of award-winning home security systems, and Farmers Insurance, one of the nation's leading multi-line insurer groups, announced a collaboration that will help make preventative smart home protection available to homeowners in Ohio, Iowa and Alabama.
The pilot effort aims to help insured homeowners protect their homes in those three states against theft, fire and water damage, while also providing them with potential savings on their...
Reliant teams up with SimpliSafe to deliver home security to Texas customers
August 4, 2020SSN Staff
HOUSTON—As part of Reliant’s focus on providing cutting-edge smart home and security innovations to customers across Texas, the company established a new relationship with SimpliSafe to provide renters and homeowners in urban and rural markets with special offers and discounts, enabling them to better protect their most valuable assets: their home and loved ones.
“Providing our customers with the best in home energy tech solutions and ensuring their comfort and safety is something we...
The importance of customer satisfaction and how to increase it
October 30, 2019Ginger Hill
Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer satisfaction as it pertains to the security industry.
The study, based on responses from 5,289 customers, fielded during July and August of 2019, measured customer satisfaction with home security based on the following: billing and payment; customer service; price; professional monitoring; purchase and...
SimpliSafe now backed by PE firm Hellman & Friedman
July 3, 2018SSN Staff
BOSTON—SimpliSafe, a provider of DIY installed home security systems, on June 29 announced an investment from private equity firm Hellman & Friedman to accelerate SimpliSafe's growth and expansion of the home security market. Terms of the transaction were not announced.“Home security is at an inflection point. Despite the market's growth, today still only 20% of homes are protected. With innovative technology, unparalleled service, and radically fair prices, SimpliSafe is rapidly making...
Good news for dealers: Consumers still disappointed with DIY cameras
September 30, 2015Amy Canfield
LOS GATOS, Calif.—Consumers' disappointment with DIY home security cameras could become a “renaissance” for traditional dealers, according to John Feland, CEO of Argus Insights. Customers need some help, he said, and dealers are positioned to do just that.While consumers are slowly becoming more satisfied with smart home devices, they still are disappointed in their DIY security cameras, according to a September report from Argus Insights, Feland told Security Systems News.Following...