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Tag: SimpliSafe


Also Noted

Reliant teams up with SimpliSafe to deliver home security to Texas customers

August 4, 2020SSN Staff

HOUSTON—As part of Reliant’s focus on providing cutting-edge smart home and security innovations to customers across Texas, the company established a new relationship with SimpliSafe to provide renters and homeowners in urban and rural markets with special offers and discounts, enabling them to better protect their most valuable assets: their home and loved ones.  “Providing our customers with the best in home energy tech solutions and ensuring their comfort and safety is something we...

Residential Security, SimpliSafe, smart home, Smart Home Security


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Monitoring Matters

The importance of customer satisfaction and how to increase it

October 30, 2019Ginger Hill, Managing Editor

Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer satisfaction as it pertains to the security industry. The study, based on responses from 5,289 customers, fielded during July and August of 2019, measured customer satisfaction with home security based on the following: billing and payment; customer service; price; professional monitoring; purchase and installation;...

ADT, Brinks Home Security, customer experience, customer relationships, customer satisfaction, DIY security systems, home security, JD Power, Ring Alarm, SimpliSafe


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Residential

SimpliSafe now backed by PE firm Hellman & Friedman

July 3, 2018SSN Staff

BOSTON—SimpliSafe, a provider of DIY installed home security systems, on June 29 announced an investment from private equity firm Hellman & Friedman to accelerate SimpliSafe's growth and expansion of the home security market. Terms of the transaction were not announced.“Home security is at an inflection point. Despite the market's growth, today still only 20% of homes are protected. With innovative technology, unparalleled service, and radically fair prices, SimpliSafe is rapidly making...

Chad Laurans, Hellman & Friedman, SimpliSafe


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Residential

Good news for dealers: Consumers still disappointed with DIY cameras

September 30, 2015Amy Canfield

LOS GATOS, Calif.—Consumers' disappointment with DIY home security cameras could become a “renaissance” for traditional dealers, according to John Feland, CEO of Argus Insights. Customers need some help, he said, and dealers are positioned to do just that.While consumers are slowly becoming more satisfied with smart home devices, they still are disappointed in their DIY security cameras, according to a September report from Argus Insights, Feland told Security Systems News.Following...

Argus Insights, Canary, DIY, home automation, home security cameras, John Feland, Nest, Security Systems News, SimpliSafe


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Monitoring Matters

Sequoia pumps $57m into SimpliSafe

May 28, 2014Leif Kothe

In the modern security environment, there's no shortage of relatively new, tech-savvy companies intent on revising the traditional alarm monitoring business model. That some of these upstart companies, such as Cambridge, Mass.-based SimpliSafe, are now attracting serious outside investment interest is a development that bears watching. SimpliSafe, which provides wireless security systems and professional monitoring services without long-term contracts, recently partnered with Sequoia, a prominent...

central station alarm monitoring, physical security, Sequoia, SimpliSafe, SSN


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Also Noted

DIY security system featured on 'Ask This Old House'

March 27, 2014SSN Staff

BOSTON—Do-it-yourself wireless home security system SimpliSafe was featured in a March 6 episode of “Ask This Old House,” the Emmy-nominated series presented by the home improvement experts at “This Old House,” according to a March 20 news release from SimpliSafe. The news release said homeowner Amanda began looking for a home security system after burglars kicked her door down and stole all her jewelry and requested advice from “Ask This Old House” host...

Ask This Old House, SimpliSafe, This Old House


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