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Tag: Alan Ferber

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ADT working to 'stabilize' dealer program

December 11, 2013Tess Nacelewicz

ADT officials weren't available for comment when I wrote recently about an industry's analyst's report on how ADT had “culled” about 100 low-performing companies in order to improve its dealer program over the past year. But in an ADT investor call last Friday, Alan Ferber, president of ADT's residential business unit, confirmed much of what the analyst, Jeff Kessler, Imperial Capital's managing director of institutional research, had said. Ferber also outlined ways ADT is working to...

ADT, Alan Ferber, Imperial Capital, Jeff Kessler

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Also Noted

Former telecom exec is ADT's new chief customer officer

April 16, 2013SSN Staff

BOCA RATON, Fla.—ADT recently tapped former U.S. Cellular executive Alan Ferber to be its new chief customer officer, according to a company statement. He will report directly to ADT's CEO, Naran Gursahaney. “Customer service is an important competitive differentiator, and I am confident Alan will help ADT extend its leadership position,” Gursahaney said in the statement. “He has an impressive track record of transforming customer experience, while also driving revenue and...

ADT, Alan Ferber, Naran Gursahaney, U.S. Cellular

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