Brivo brings security data into AI assistants

AUSTIN, Texas—Brivo has launched a new artificial intelligence (AI) integration platform designed to help security integrators manage customer accounts, analyze business performance and streamline operations using popular large language models such as ChatGPT, Claude and Gemini.

The company's new Brivo Reseller MCP is being billed as the first Model Context Protocol (MCP) server built specifically for security systems integrators. The platform allows resellers to connect Brivo data directly to AI assistants and use natural-language prompts to access account information, identify business trends, monitor system health and generate reports.

“Brivo meets our customers and partners wherever they do their work. Today many people spend a lot of time working in tools like Claude, ChatGPT and Gemini because these tools are so powerful,” said Steve Van Till, founder and president of Brivo. “You can now use whatever AI tool you like to help manage your Brivo system using natural language prompts. We meet you where you need us to meet you.”

Brivo said partners can use the MCP platform to perform analyses that traditionally required extensive manual effort. For example, an integrator could ask an AI assistant to review account, door and panel growth over the past year, analyze pricing tiers and compare sales performance against targets.

The platform includes capabilities such as identifying offline control panels and reader issues, reviewing account and billing information, tracking usage and growth metrics, creating customer reports and support tickets, and combining security data with information from CRM, billing and project-management systems.

Early users say the technology could help improve both operational efficiency and customer service.

“Our Alarm Support team will use it to catch offline panels and reader errors before customers call, resolve issues remotely before rolling a truck, prep account summaries ahead of customer reviews, and reconcile door counts and editions against what we bill,” said Merle Hughes, vice president of service at NAVCO.

Brivo noted that the initial release is read-only, meaning users can access and analyze information but cannot make system changes, edit accounts or remotely lock and unlock doors through AI assistants.  

Related: Brivo creates chief customer officer role, taps Hans Kahler 

Photo courtesy of Brivo