Tag: interactive services
Integration of smart devices key to driving RMR growth
December 19, 2018SSN Staff
DALLAS—New research from Parks Associates shows the integration of smart home products will be key to drive new recurring monthly revenue (RMR) growth among security companies.Parks' “360 Deep Dive: Driving RMR Growth with Add-on Products & Services” notes the security industry has experienced flattening RMR growth as adoption of interactive services has exceeded 50 percent of security subscribers.“Today, over three quarters of new security subscribers have interactive services,...
Comcast and Alarm.com reportedly in talks to acquire Icontrol
June 15, 2016Martha Entwistle
REDWOOD CITY, Calif.—Interactive services platform provider Alarm.com and cable giant Comcast are in talks to acquire platform provider Icontrol Networks, according to several sources who spoke to Security Systems News, and published reports.
The deal could bring “Big Blue”—ADT, which has about 30 percent market share—to Alarm.com.
Contacted by SSN, Icontrol, Alarm.com and Comcast declined to comment.
Alarm.com, a direct competitor to Icontrol, would...
DEFENDER differentiated by ADT
July 9, 2014Tess Nacelewicz
INDIANAPOLIS—DEFENDER Direct has long been ADT's top dealer. Now DEFENDER and ADT have formed a new partnership in which they'll be collaborating on new initiatives.DEFENDER, based here, has a new title—ADT Authorized Premier Provider—and is the first dealer to be awarded that designation, according to ADT.“DEFENDER's role as an Authorized Premier Provider will open doors for our two organizations to work closely together on some exciting initiatives,” Cheryl Stopnick,...
Richard Ginsburg named CEO of Central Security Group
July 8, 2014Martha Entwistle
TULSA, Okla.—Super-regional security company Central Security Group today named Richard Ginsburg as CEO. Ginsburg, who as CEO of Protection 1 grew it into one of the top three security companies in the country from 2001 to 2010, said he wants to grow CSG into a “significantly larger company.”
“The goal is absolutely to turn CSG into a national company,” Ginsburg told Security Systems News.
Ginsburg replaces Mark Wilson, founder of CSG, who is retiring.
Founded...
Customer service and the Internet of Things
June 18, 2014Leif Kothe
YARMOUTH, Maine—The Internet of Things phenomenon has left few industries untouched, and security is no exception. While the connected home has opened up a virtually limitless frontier for RMR, it has also spawned new demands for training and customer service that companies would do well to consider if they hope to minimize attrition.
Enter the dreaded counterconcept to the user-friendly, interoperable, smoothly functioning smart home: the Internet of Broken Things. Used in a recent Parks...
Privacy and the connected home
June 18, 2014Leif Kothe
One of the most visible illustrations of the Internet of Things movement, the connected home continues to open up an expanding world of RMR possibilities for the security industry. But according to a recent CNN Money report, it's also opening up some new and murky legal terrain that, like many Internet-related matters, raises fundamental questions about privacy and information rights.
The headline is as blunt as it is Orwellian: “Cops can access your connected home.” While the article...