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Tag: interactive services


Integration of smart devices key to driving RMR growth

December 19, 2018SSN Staff

DALLAS—New research from Parks Associates shows the integration of smart home products will be key to drive new recurring monthly revenue (RMR) growth among security companies.Parks' “360 Deep Dive: Driving RMR Growth with Add-on Products & Services” notes the security industry has experienced flattening RMR growth as adoption of interactive services has exceeded 50 percent of security subscribers.“Today, over three quarters of new security subscribers have interactive services,...

interactive services, Parks Associates, RMR, Smart Devices, Tom Kerber

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Comcast and reportedly in talks to acquire Icontrol

June 15, 2016Martha Entwistle

REDWOOD CITY, Calif.—Interactive services platform provider and cable giant Comcast are in talks to acquire platform provider Icontrol Networks, according to several sources who spoke to Security Systems News, and published reports. The deal could bring “Big Blue”—ADT, which has about 30 percent market share—to   Contacted by SSN, Icontrol, and Comcast declined to comment., a direct competitor to Icontrol, would...

ADT,, Comcast, home automation, iControl, interactive services, Parks Associates, Protection One, Residential Security, Tom Kerber

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DEFENDER differentiated by ADT

July 9, 2014Tess Nacelewicz

INDIANAPOLIS—DEFENDER Direct has long been ADT's top dealer. Now DEFENDER and ADT have formed a new partnership in which they'll be collaborating on new initiatives.DEFENDER, based here, has a new title—ADT Authorized Premier Provider—and is the first dealer to be awarded that designation, according to ADT.“DEFENDER's role as an Authorized Premier Provider will open doors for our two organizations to work closely together on some exciting initiatives,” Cheryl Stopnick,...

ADT, Cheryl Stopnick, Defender, interactive services, Jim Boyce, Physical Security

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Richard Ginsburg named CEO of Central Security Group

July 8, 2014Martha Entwistle

TULSA, Okla.—Super-regional security company Central Security Group today named Richard Ginsburg as CEO. Ginsburg, who as CEO of Protection 1 grew it into one of the top three security companies in the country from 2001 to 2010, said he wants to grow CSG into a “significantly larger company.” “The goal is absolutely to turn CSG into a national company,” Ginsburg told Security Systems News. Ginsburg replaces Mark Wilson, founder of CSG, who is retiring. Founded...

Central Security Group, CSG, Devcon Security, GTCR, interactive services, Physical Security, Protection One, Richard Ginsburg, Security Systems News (SSN), Summit Partners

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General News

Customer service and the Internet of Things

June 18, 2014Leif Kothe

YARMOUTH, Maine—The Internet of Things phenomenon has left few industries untouched, and security is no exception. While the connected home has opened up a virtually limitless frontier for RMR, it has also spawned new demands for training and customer service that companies would do well to consider if they hope to minimize attrition. Enter the dreaded counterconcept to the user-friendly, interoperable, smoothly functioning smart home: the Internet of Broken Things. Used in a recent Parks...

Connected Home, interactive services, Internet of Things (IoT), Physical Security

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Monitoring Matters

Privacy and the connected home

June 18, 2014Leif Kothe

One of the most visible illustrations of the Internet of Things movement, the connected home continues to open up an expanding world of RMR possibilities for the security industry. But according to a recent CNN Money report, it's also opening up some new and murky legal terrain that, like many Internet-related matters, raises fundamental questions about privacy and information rights. The headline is as blunt as it is Orwellian: “Cops can access your connected home.” While the article..., Andy Stadler, Connected Home, interactive services, Physical Security, Security Partners

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