Tag: Melissa Courville

BAY CITY, Mich.—Participants set the agenda at DICE Corp.'s annual Users Group Conference, so the topics can shift to reflect what is actually happening in the field. And a lot of the buzz at this year's event focused on what everyone in the industry has been talking about lately: adapting to keep up with the Web. The ninth annual DUG conference, held Aug. 6-8 in Frankenmuth, Mich., attracted nearly 80 participants from 75 companies, according to Melissa Courville, head of marketing...

They are powerful numbers: More than 18,000 acres burned, 32,000 residents forced to evacuate, and nearly 350 homes destroyed. The Waldo Canyon fire outside Colorado Springs is now under control, but not before leaving its mark as one of the most destructive in the state's history. It's a long way from the sagebrush to Bay City, Mich., but that's where DICE Corp.'s Disaster Recovery Center geared up to help any clients threatened by the Waldo wildfire and others in the region. DICE software is used...

For central stations wondering if they'll ever be part of ASAP to PSAP, there was good news from ESX 2012: Progress continues to be made. Show attendees got an update on the protocol at a seminar led by Mark McCall of United Central Control, Glenn Schroeder of the Security Network of America, Pam Petrow and Anita Ostrowski of Vector Security, and Melissa Courville of DICE Corp. While ASAP might not be advancing fast enough to satisfy everyone in the industry, the panelists in Nashville listed a number...

Social networking is a double-edged sword. It can be a boon to communication, but an ill-advised post can rebound to haunt you—and maybe your central—even if it's quickly deleted. So how do you manage the use of these sites and actually get them to help your business? A CSAA webinar, “Social Media in the Central Station,” will take on the topic from 1 to 2 p.m. EDT on Wednesday, April 18. The session will be presented by Annie Roderick, monitoring center manager for Wayne...

BAY CITY, Mich.—DICE is upgrading its NOC and disaster recovery center, based here, putting in more network infrastructure to accommodate the influx of technology-back-up clients the company sees coming. The updated capabilities include “next generation technology” that evolves the central station automation platform provider beyond its roots, according to company founder and president Cliff Dice. “If you think about our new generation disaster recovery center, it's not just...

BAY CITY, Mich.—DICE has begun using the knowledge management solution SamePage from Fremont, Calif.-based eTouch to tighten up operations, cut down on wasted paper and postage and deliver up-to-date efficiency to its central station clients through the implementation of the DICEWise Wiki. The best part about all this saved time and money, according to DICE president and CEO Cliff Dice, is that it's free for DICE clients. “Someone at the DICEWise Wiki seminar at the Dice Users Group asked...