Tag: Doyle Security

SCOTTSDALE, Ariz.—Doyle Security, a full-service company based in Rochester, N.Y., started better understanding its customers by asking one question: On a scale of one to 10, “How likely is it that you would recommend Doyle Security to a friend or relative?”With that question, Doyle can calculate its Net Promoter Score, Todd Julien, company director of sales, told an audience at Honeywell CONNECT 2015. "We think it's a growth strategy for us," he said. It lets the company know where...

YARMOUTH, Maine—Amidst record-breaking amounts of snow, totaling more than 100 inches in some cities this winter, central stations in the Northeast still needed to operate fully staffed.For American Alarm and Communications, based just outside Boston, which got walloped with 104 inches of snow by early March, that meant inflatable beds, hotel rooms and shovels. Amherst Alarm is based outside of Buffalo, N.Y., which experienced especially heavy snow in some parts and more normal accumulation...

YARMOUTH, Maine—Time Warner Cable and Frontier Communications are now joining other cableco and telecom companies in launching home security/home automation offerings.Time Warner is selling its IntelligentHome security and home automation system in upstate New York, Southern California and North Carolina, according to a recent report by the Democrat and Chronicle, a Rochester, N.Y. newspaper.Also in Rochester, N.Y., Frontier is teaming up with ADT Security Systems to offer a variety of ADT...

ALBANY, N.Y.—It looks as though Article 6-E has reached the end of its journey—for now. In a Feb. 15 email interview with Security Systems News, NYBFAA executive director Dale Eller said the New York state association's board of directors had a lot to think about after the Feb. 10 meeting at which two dozen security industry executives aired their opinions on the nascent central station licensing legislation. Eller said the board came to a decision late in the day Feb. 15. “As of...

ALBANY, N.Y.—Proposed legislation being developed by an alarm association committee here has created such a stir that the New York Burglar & Fire Alarm Association has decided to conduct an open forum discussion at its Feb. 10 board of directors meeting. The legislation in question, called Article 6-E, would require licensing of central station employees of any central station wishing to monitor alarms in the state of New York. “While the NYBFAA took numerous steps to alert the membership...