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Tag: Undercover Boss


Monitoring

Design matters at Vivint's new monitoring center

August 5, 2015Spencer Ives

EAGAN, Minn.—Featuring natural light, an expanded cafeteria with free food and a pond where employees can go fishing during breaks, Vivint's new monitoring center is loaded with employee-pleasing amenities that translate into increased productivity and profits for the company, according to Steve Dixon, Vivint's VP of customer experience and operations.“I think we underestimate the impact that natural light has in the workplace,” Dixon told Security Systems News.Vivint announced...

Steve Dixon, Todd Pedersen, Undercover Boss, Vivint


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News and Notes

Vivint and Undercover Boss: Lessons learned

February 25, 2015Amy Canfield

Vivint CEO Todd Pedersen wasn't “fast enough” to work in one of his own warehouses, was “moving a little slow” on an installation job and should have been more adept at handling a basic tool, according to two of his employees. Pedersen got those professional reviews during his stint on the CBS show “Undercover Boss” on Feb. 20. I wrote about that here. During that experience, he says, he learned much about being a company leader and that “details matter...

Residential Security, Security Systems News, Todd Pedersen, Undercover Boss, Vivint


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Residential

Vivint boss goes undercover

February 18, 2015Amy Canfield

PROVO, Utah—Vivint CEO Todd Pedersen's incognito stint on “Undercover Boss” prompted him to make some “tweaks” in his business, he said.The reality show on CBS will air Feb. 20. Pedersen, who spoke with Security Systems News before the broadcast, was unable to provide details because of CBS restrictions, but he did say the experience was beneficial to him as head of the residential security company.“My goal was to get out in the field, to get out on the frontlines...

Residential Security, Security Systems News, Todd Pedersen, Undercover Boss, Vivint


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This Blog's on Fire (And Other Stuff)

ADT “Undercover Boss” gives worker $35K reward

April 17, 2013Tess Nacelewicz

I wrote previously about Tony Wells, ADT chief marketing and customer officer, posing as an entry-level employee on the CBS reality show “Undercover Boss.” Wells told me how the experience made him really appreciate ADT's hard-working employees. But I didn't know until the show aired on April 12 that the company showed its appreciation to one employee in the form of $35,000. The employee, a technician named Jesus, has an 18-month-old daughter and he and his fiance were barely making...

ADT, CBS, Jesus, Tony Wells, Undercover Boss


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