Tag: Rapid Response Monitoring

DALLAS—International research firm, Parks Associates, announced the launch of an online conference and networking experience, November 10-12, focused on the connected home and IoT industries. The research firm will host six webinars on key topics, sharing latest consumer data and insights, culminating in a three-day, virtual conference that will bring industry leaders together to network and discuss the growing smart home market. The firm’s latest research predicts by 2024, total annual revenue...

YARMOUTH, Maine—As more and more city-based governments across the U.S. order residents to “shelter-in-place” and “non-essential” businesses to close, not only is security considered an “essential” business that can and must remain open and functional, but it's been quite refreshing to see that the industry has transitioned to the virtual world, almost frictionlessly and seamlessly. Of course, “shelter in place” roughly translates to “work...

SYRACUSE, N.Y.—Rapid Response Monitoring recently announced that it will be expanding its West Coast facility in Corona, Calif. This news comes as the company is currently working on expanding its headquarters here from 40,000 to 75,000 square feet. “Our partnerships with dealers on the West Coast have increased steadily since the opening of our Corona facility in January 2015. The growth of our dealer network and our commitment to provide the highest level of support for the industry...

Kristy Johnson, 28Senior account manager, Rapid Response MonitoringSyracuse, N.Y.Kristy Johnson joined Rapid Response Monitoring in 2014. While the company was opening its Corona, Calif., redundant monitoring facility, Johnson sought to relocate to California. “It was exciting to join Rapid when they had a brand new facility,” she said.As a senior account manager, Johnson works with dealers that rely on Rapid Response for their monitoring. “Selecting a monitoring partner is actually...

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what's going to happen from one minute to the next, or talking people through crises, real and perceived, or getting information fast and accurate while determining whether lives are at stake.Experts at four security firms weighed in recently on the stressors and satisfaction that operators experience—and the kinds of support these employees receive to keep fresh.“It...

SYRACUSE, N.Y.—Rapid Response Monitoring plans to hire 125 employees at its corporate headquarters, based here, over the next year, according to Christopher Denniston, the company's marketing and communications manager.“The positions will be primarily made up of operators but we do have a need to expand in other areas of the company as well,” Denniston told Security Systems News. “We're definitely looking to expand our IT and technical support teams, our software development...

YARMOUTH, Maine—Many companies, of all sizes in the industry, face the difficulty of finding the most qualified and best fitting candidates to join their team. Security Systems News talked with a few of these companies to hear what the applicant pool looks like, what they look for in new hires and how they bring in the best talent.“[Hiring] is a huge challenge—a completely different challenge than it was even five years ago,” Mary Bauer, VP of human resources at Doyle Security...

ItsPayd.com, a company that makes an application to help dealers collect past due payments, recently added Rapid Response Monitoring as its first Affiliate Partner Program member, a program that specifically applies to companies with a central station. The application uses text messages and emails to notify customers of past due balances and gives them a link to either send a one-time payment toward that balance or set up a payment plan, depending on their contract. The idea behind ItsPayd is to...

SYRACUSE, N.Y.—In his new role as Rapid Response Monitoring VP of technology and innovation, industry veteran Morgan Hertel intends to help Rapid leverage new and emerging technology in the monitoring space.“As I start to transition out of that operations role, it'll free up a lot of my time to be able to work specifically on the technology and other people will start to fill in the gaps on the operational side,” Hertel said. This transition will “really take shape over the...

MARLBOROUGH, Mass.—At the Northeast Security Systems Contractors Expo, held here on May 21, central stations said that regional shows are a great way to meet dealers, in person. The New England Alarm & Controls Council hosted the show.NEACC's new president, David Wescott, “Because it's a local show, a lot of the companies will not only send owners and managers, but they'll also send technicians,” he told Security Systems News.Wescott, who was recently appointed president, is also...