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Tag: Rapid Response Monitoring


General News

Parks Associates announces CONNECTIONS Community

June 11, 2020SSN Staff

DALLAS—International research firm, Parks Associates, announced the launch of an online conference and networking experience, November 10-12, focused on the connected home and IoT industries. The research firm will host six webinars on key topics, sharing latest consumer data and insights, culminating in a three-day, virtual conference that will bring industry leaders together to network and discuss the growing smart home market. The firm’s latest research predicts by 2024, total annual revenue...

AI, Alarm Monitoring Services, alarm.com, CONNECTIONS, Coronavirus, COVID, COVID-19, DIY, DIY security systems, Elizabeth Parks


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General News

Security industry goes virtual during crisis

March 25, 2020Ginger Hill, Managing Editor

YARMOUTH, Maine—As more and more city-based governments across the U.S. order residents to “shelter-in-place” and “non-essential” businesses to close, not only is security considered an “essential” business that can and must remain open and functional, but it's been quite refreshing to see that the industry has transitioned to the virtual world, almost frictionlessly and seamlessly. Of course, “shelter in place” roughly translates to “work...

access control, AI, Alcatraz AI, artificial intelligence, Axis, Axis Communications, Body Cameras, Cloud, facial recognition, false alarm


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Monitoring Matters

Rapid Response plans to expand its California facility

October 10, 2017Spencer Ives

SYRACUSE, N.Y.—Rapid Response Monitoring recently announced that it will be expanding its West Coast facility in Corona, Calif. This news comes as the company is currently working on expanding its headquarters here from 40,000 to 75,000 square feet. “Our partnerships with dealers on the West Coast have increased steadily since the opening of our Corona facility in January 2015. The growth of our dealer network and our commitment to provide the highest level of support for the industry...

Rapid Response Monitoring, Spencer Moore


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20 Under 40

Integrators '20 under 40' 2017—Kristy Johnson

October 4, 2017Spencer Ives

Kristy Johnson, 28Senior account manager, Rapid Response MonitoringSyracuse, N.Y.Kristy Johnson joined Rapid Response Monitoring in 2014. While the company was opening its Corona, Calif., redundant monitoring facility, Johnson sought to relocate to California. “It was exciting to join Rapid when they had a brand new facility,” she said.As a senior account manager, Johnson works with dealers that rely on Rapid Response for their monitoring. “Selecting a monitoring partner is actually...

20 under 40: Class of 2017, Kristy Johnson, Rapid Response Monitoring


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Monitoring

Central Monitoring Operators: training, empathy and thinking really fast

August 30, 2017Kenneth Z. Chutchian

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what's going to happen from one minute to the next, or talking people through crises, real and perceived, or getting information fast and accurate while determining whether lives are at stake.Experts at four security firms weighed in recently on the stressors and satisfaction that operators experience—and the kinds of support these employees receive to keep fresh.“It...

ADS Security, American Alarm and Communications, Chris Newhook, COPS Monitoring, David Smith, Morgan Hertel, Rapid Response Monitoring, Steve Crist


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Monitoring

Rapid Response plans to hire 125

April 19, 2017Spencer Ives

SYRACUSE, N.Y.—Rapid Response Monitoring plans to hire 125 employees at its corporate headquarters, based here, over the next year, according to Christopher Denniston, the company's marketing and communications manager.“The positions will be primarily made up of operators but we do have a need to expand in other areas of the company as well,” Denniston told Security Systems News. “We're definitely looking to expand our IT and technical support teams, our software development...

Christopher Denniston, Rapid Response Monitoring


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General News

The challenge of hiring

February 16, 2017Spencer Ives

YARMOUTH, Maine—Many companies, of all sizes in the industry, face the difficulty of finding the most qualified and best fitting candidates to join their team. Security Systems News talked with a few of these companies to hear what the applicant pool looks like, what they look for in new hires and how they bring in the best talent.“[Hiring] is a huge challenge—a completely different challenge than it was even five years ago,” Mary Bauer, VP of human resources at Doyle Security...

Dave Simon, Doyle Security Systems, H&S Protection, Mary Bauer, Mike Horgan, Morgan Hertel, Rapid Response Monitoring, Security Systems News


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Monitoring Matters

ItsPayd partners with Rapid Response

July 20, 2016Spencer Ives

ItsPayd.com, a company that makes an application to help dealers collect past due payments, recently added Rapid Response Monitoring as its first Affiliate Partner Program member, a program that specifically applies to companies with a central station. The application uses text messages and emails to notify customers of past due balances and gives them a link to either send a one-time payment toward that balance or set up a payment plan, depending on their contract. The idea behind ItsPayd is to...

ItsPayd.com, Ken Green, Rapid Response Monitoring


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Monitoring

Morgan Hertel to focus on tech and trends in new role at Rapid Response

May 18, 2016Spencer Ives

SYRACUSE, N.Y.—In his new role as Rapid Response Monitoring VP of technology and innovation, industry veteran Morgan Hertel intends to help Rapid leverage new and emerging technology in the monitoring space.“As I start to transition out of that operations role, it'll free up a lot of my time to be able to work specifically on the technology and other people will start to fill in the gaps on the operational side,” Hertel said. This transition will “really take shape over the...

Morgan Hertel, Rapid Response Monitoring


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Monitoring

Central stations tout value of regional shows

June 10, 2015Spencer Ives

MARLBOROUGH, Mass.—At the Northeast Security Systems Contractors Expo, held here on May 21, central stations said that regional shows are a great way to meet dealers, in person. The New England Alarm & Controls Council hosted the show.NEACC's new president, David Wescott, “Because it's a local show, a lot of the companies will not only send owners and managers, but they'll also send technicians,” he told Security Systems News.Wescott, who was recently appointed president, is also...

Affiliated, Alarm Central, All American Monitoring, COPS Monitoring, David Wescott, Instant Signal & Alarm Co., NEACC, NEXgeneration Central, Rapid Response Monitoring, RSI Video Technologies


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