Tag: TMA Five Diamond Monitoring Center
Guardian Protection’s monitoring centers attain ANSI/TMA AVS-01 certification
November 14, 2025SSN Staff
WARRENDALE, Pa.—Guardian Protection has announced that its 24-hour monitoring centers have attained ANSI/TMA AVS-01 certification, a standard introduced in 2023 and currently held by fewer than 10 security monitoring centers in the U.S.
AVS-01 is a standardized scoring metric used to report unauthorized human activity - such as a burglary detected by an alarm system - to an emergency response agency. The scoring provides greater situational awareness to first responders and can be impactful...
Interface Systems launches TamperShield alarm monitoring technology
November 6, 2025SSN Staff
ST. LOUIS—Interface Systems, a managed service provider delivering business security, networking, and business intelligence solutions to multi-location enterprises, has announced the launch of TamperShield, a monitoring technology designed to identify alarm system interference before an intrusion occurs.
Traditional alarm monitoring only reports once an alarm is triggered. TamperShield continuously verifies that the alarm panel can communicate properly, providing faster visibility into communication...
Leadership in action: Celia Besore retires from TMA after evolving industry practices
June 17, 2025Cory Harris, Editor
MCLEAN, Va.—As she concludes her 19-year career at The Monitoring Association (TMA), retiring CEO Celia Besore is proud of what she has accomplished. “It's been a ride,” she said. “I've always been very proud of TMA. I've always believed in it, which is the reason why it was never a job for me.”
‘Dream come true’
Besore’s tenure with the association spanned two separate time periods. She first joined the former Central...
Titan Protection appoints Thomas Keary as autonomous operations manager
June 12, 2025SSN Staff
OVERLAND PARK, Kan.—Titan Protection, a provider of integrated physical and remote security services, has announced the appointment of Thomas Keary as autonomous operations manager.
In this role, Keary will lead operations for Titan’s drone security division, a groundbreaking initiative that has positioned the company at the forefront of remote surveillance and autonomous operations.
Keary brings more than two decades of experience in security management, surveillance...
TMA CEO Celia T. Besore announces retirement
May 27, 2025SSN Staff
MCLEAN, Va.—The board of directors of The Monitoring Association (TMA) has announced the retirement of Chief Executive Officer (CEO) Celia T. Besore, MBA, FASAE, CAE. Her final day at TMA is Friday, July 18.
Besore has served in successive positions during her tenure with the organization, which spans over 19 years of service.
“With Celia’s guidance, TMA has experienced consistent growth in membership and influence in our industry. We’ve celebrated marked advancements...
NMC renews TMA Five Diamond Monitoring Center designation
June 30, 2024SSN Staff
VIENNA, Va.—The Monitoring Association (TMA) announced that National Monitoring Center (NMC) has renewed the prestigious “TMA Five Diamond Monitoring Center” designation.
This designation is granted annually to monitoring centers that satisfy all the requirements of the “five points of excellence:”
Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series...
WHIRC earns Five Diamond certification from TMA
May 8, 2024SSN Staff
ROCKFORD, Minn. — WH International Response Center (WHIRC) recently renewed its “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA) for the 21st straight year.
WHIRC first earned the “Five Diamond” designation in 2004. It is granted annually to monitoring centers that satisfy all the requirements of the “five points of excellence.” These are:
Commitment to ongoing job-related education and testing by having 100%...
Per Mar Security earns Five Diamond certification from TMA
May 7, 2024SSN Staff
DAVENPORT, Iowa – Per Mar Security Services, a residential and commercial security solutions provider, has received the prestigious “Five Diamond Certification” from The Monitoring Association (TMA).
Five Diamond Certification is granted to monitoring centers that meet the five points of excellence:
Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best...
ADT – Knoxville, TN receives TMA Five Diamond Monitoring Center designation
April 26, 2024SSN Staff
VIENNA, Va. – The Monitoring Association (TMA) has announced that ADT – Knoxville, TN has received the prestigious TMA Five Diamond Monitoring Center designation, granted annually to monitoring centers that satisfy all of the requirements of the “five points of excellence.”
TMA noted that the five points of excellence are:
Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online...
Pro-Vigil receives TMA Five Diamond Monitoring Center designation
January 31, 2024SSN Staff
SAN ANTONIO, Texas—Pro-Vigil, a provider of AI-enabled remote video monitoring, management, and crime deterrence solutions, announced it has received the “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA).
This comes just after its Surveillance Operations Center (SOC) was certified by UL Solutions (UL) in August 2023.
“Pro-Vigil’s monitoring services are nothing without the skilled professionals, top-notch facilities,...