Tag: Morgan Hertel

YARMOUTH, Maine—As technology continues to evolve at a rapid pace within security, monitoring companies and third party standards organizations such as UL are doing their best to understand what this means for central stations today, especially in regard to creating requirements that reflect the current state of innovation within the industry.In March, UL published a proposal to extend the effective dates for two sets of requirements that are new to the eighth edition of UL 827, The Standard...

SCOTTSDALE, Ariz.—The Monitoring Association recently recognized two notable professionals: Morgan Hertel, vice president of technology and innovation of Rapid Response Monitoring Services, and Sascha Kylau, vice president of sales at OneTel Security. Hertel was awarded The Monitoring Association's highest honor, the Stanley C. Lott Memorial Award for Exemplary Service. “This award was created�to honor the memory of Stanley C. Lott, a TMA (CSAA) past president renowned for his above-and-beyond...

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what's going to happen from one minute to the next, or talking people through crises, real and perceived, or getting information fast and accurate while determining whether lives are at stake.Experts at four security firms weighed in recently on the stressors and satisfaction that operators experience—and the kinds of support these employees receive to keep fresh.“It...

DELRAY BEACH, Fla.—The hot topics in the industry—drones and robotics, cybersecurity, the Internet of Things, big data and data mining—all impact monitoring centers, as well as integrators and end users.At the TechSec Solutions 2017 panel, “Monitoring the next tech,” Morgan Hertel, VP of technology and innovation for Rapid Response Monitoring, and Jim McMullen, president, COO and founder of COPS Monitoring, explored how industry trends will impact their side of the business.Jay...

YARMOUTH, Maine—Many companies, of all sizes in the industry, face the difficulty of finding the most qualified and best fitting candidates to join their team. Security Systems News talked with a few of these companies to hear what the applicant pool looks like, what they look for in new hires and how they bring in the best talent.“[Hiring] is a huge challenge—a completely different challenge than it was even five years ago,” Mary Bauer, VP of human resources at Doyle Security...

VIENNA, Va.—CSAA is looking for subject matter experts on a variety of up and coming technologies to join its new Emerging Technologies Committee—a division of its Standards Committee—to help form new standards.“We have all this new stuff that's coming into the central station world, and much of it the police, emergency responders, and fire departments really don't know anything about yet,” Morgan Hertel, chair of the Emerging Technologies Committee and Rapid Response...

SYRACUSE, N.Y.—In his new role as Rapid Response Monitoring VP of technology and innovation, industry veteran Morgan Hertel intends to help Rapid leverage new and emerging technology in the monitoring space.“As I start to transition out of that operations role, it'll free up a lot of my time to be able to work specifically on the technology and other people will start to fill in the gaps on the operational side,” Hertel said. This transition will “really take shape over the...

SAN JOSE, Calif.—To provide more customized services to its clients, RFI Communications and Security Systems plans to close its internal monitoring station and outsource its monitoring to Rapid Response.“Rapid Response can immediately provide more services to our existing base and bolt-on more services to our high-end commercial and enterprise customers,” RFI president Brad Wilson told Security Systems News.Wilson said RFI was looking for “a partner that has agility and technical...

DELRAY BEACH, Fla.—The Internet of Things culture, where everything is connected, is changing the way people interact and the way business is transacted. It's also changing the central station landscape, pushing centrals into a new world where they are being asked to monitor more devices and to provide a variety of information to customers, instantly and around the clock.To keep up with this demand, central monitoring stations need to become more sophisticated. This requires significant investment...

Social media may not be a major revenue generator at this point, but third-party monitoring stations are making more use of popular social media sites to reinforce traditional sales and marketing efforts, according to a group of executives from five well known third-party monitoring companies who spoke to Security Systems News for this report.Which social media platform is the favorite for central stations? Well, no one mentioned “Thumb” or “Pheed.” And Instagram, Pinterest...